The Role

The implementation consultant will be responsible for leading the end-to-end implementation of HUB for new and existing clients. This includes gathering requirements, understanding data, solution design, configuration, data migration, integration, training, and go-live support.

You will work closely with clients to ensure a seamless onboarding experience while collaborating with internal teams across product, engineering, and customer success, with the main goal for delivering value to the customer and supporting their HUB rollout.

Accountabilities

• Engage with client stakeholders (operations, IT, finance) to understand workflows and business objectives.

• Document functional and technical requirements aligned with best practices.

• Design solutions leveraging HUB capabilities for NAV oversight, performance management, reporting and post trade.

• Configure the SaaS platform, ensuring alignment with client requirements.

• Coordinate internal and client resources to meet implementation goals.

• Manage data mapping, cleansing, and migration activities.

• Work with APIs and integration frameworks to connect the platform to market data providers, OMS/EMS, custodians, and other third-party servicer & systems.

• Conduct end-user training sessions and produce user documentation.

• Ensure smooth knowledge transfer to client teams.

• Support user testing and go live process.

• Provide hypercare and post-go-live support to ensure adoption.

• Maintain strong client relationships, escalate issues and manage expectations effectively.

Deliverables

• Successful delivery of end-to-end customer go lives

• Translated stakeholder requirements, including Customer, Design, technology to feed product evolution

• Contribute to, and drive customer user engagement in delivery process

• Consistently meet or exceed expectations when evaluated against HUBs core values and technical standards

• Own your personal continued development

About you:

Must have

• Minimum 5+ years’ business analysis, implementation consulting or relevant experience

• Solid understanding of SQL, APIs, and integration frameworks

• Strong understanding of trade lifecycle in alternative asset management, with knowledge of key financial products and experience engaging Sr. stakeholders to drive alignment and delivery.

• Self-starter with end-to-end ownership of UAT, executing thorough workflow validation, real-world scenario testing, and edge case coverage to ensure near-zero go-live defects.

• Manages multiple projects under tight timelines, using strong prioritization and planning to deliver in fast-paced environments without compromising quality and accuracy.

• Proactive, dynamic self-starter who is hands-on and can work across numerous teams in the business

• Agile experience – working within client implementations

Nice to have.

• Understanding of integration and functional architecture

• Knowledge of the Azure cloud stack