The Opportunity

We are building the financial operations HUB of the future. Our collective success requires an exacting blend of, technological prowess, deep industry knowledge, customer centricity and a singularly motivated team.

You will be part of a new business and platform, the creation of a sincerely customer centric organisation, and most of all have the opportunity to be involved in a variety of activities.

Accountabilities 

• Provide excellent Product support/Customer service for all the customers and meet our Service Level obligations.
• Handling and managing technical/customer issues on varying levels of severity to the KPI’s set by the business.
• Accountable for issue quality, the documentation, and delivery of knowledge to self-service in aid of deflecting issue creation.
• To be fully knowledgeable in your Primary product and ensure you have necessary competency for secondary products as measured by the level of customer satisfaction at the end of each case lifecycle.
• Preparation for product releases.

• Understand technical dashboards and ability to triage the problem proactively to avoid customer impact.
• Identifying trends based on customer feedback and issues logged.

What we would like you to bring

• 4-6 years of experience providing product, technology support within data/cloud environment.

• 4-6 years of experience supporting application-built using Java within cloud environment
• 3+ Years experience in Azure Log Analytics, building alerts/dashboards.
• Experience of supporting and handling issues with Real time data processing using Kafka.
• Good understanding of Java/Springboot framework.
• Exposure towards Site Reliability engineering.

• Ability to trace back the issue and perform data reconciliations.
• 4+ Years of experience of incident/problem and change management – Service Now, Squadcast.
• Experience of handling client calls/issues and ability to understand and debug the same.
• Passion for Customer Experience, Success, and Satisfaction
• Action oriented with strong organizational, analytical, and problem-solving skills.

Nice to have:

• Broader Asset management domain understanding, e.g., pre trade, post trade, reference data, positions, etc.
• Monitor data pipelines and issue handling within tools like Snowflake, Apache Camel (ETL tool).
• Azure/Snowflake certifications.